Terms & Conditions
Terms of Use of the Eazy Life Platform and the Eazy AI Concierge
1. Important Notice and Acceptance
1.1 These Terms & Conditions (the “Terms”) govern your access to and use of the Eazy Life mobile application, the Eazy AI Concierge, the website at www.eazylife.ai and all related products, features, content and services (together, the “Platform”). The Platform is operated by H&I Technology DMCC, a company established in the Dubai Multi Commodities Centre free zone, United Arab Emirates (the “Company”, “we”, “us” or “our”).
1.2 By creating an account, accessing or using the Platform, or by tapping “I agree” (or equivalent), you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Notice, which is incorporated by reference. If you do not agree, you must not access or use the Platform.
1.3 Please read clauses 16 (Disclaimers), 17 (Limitation of Liability), 18 (Indemnity) and 24 (Governing Law and Dispute Resolution) carefully. They limit our liability, allocate risk to you and affect your legal rights, including how disputes are resolved.
1.4 These Terms form a binding agreement between you and the Company. Additional or supplemental terms may apply to specific features (for example, the Eazy Xtra programme, paid subscriptions, or merchant or partner onboarding). Where supplemental terms conflict with these Terms, the supplemental terms prevail for that feature only.
1.5 You must be at least 18 years old and have full legal capacity to enter into a binding contract under the laws of the United Arab Emirates to use the Platform. The Platform is not directed at children. See clause 3.
2. Definitions and Interpretation
2.1 Definitions. In these Terms, unless the context requires otherwise:
“AI Concierge” or “Eazy” means the agentic, conversational artificial-intelligence assistant made available through the Platform, which interprets your requests, generates responses, suggestions and recommendations, and may initiate, coordinate and complete tasks and transactions with Merchants and Third-Party Providers on your instruction.
“AI Output” means any text, suggestion, recommendation, summary, plan, price comparison, action proposal or other content generated by the AI Concierge or any automated or machine-learning system used by the Platform.
“Content” means any data, text, images, reviews, ratings, communications and other materials made available on or through the Platform, whether by us, by Merchants, by Third-Party Providers or by Users.
“Eazy Xtra” means the Company’s loyalty, rewards, cashback and referral programme, as described in clause 9 and any applicable programme rules.
“Merchant” means any restaurant, retailer, pharmacy, grocer, clinic, healthcare provider, home-services provider, mobility or transport provider, professional-services provider, advertiser or other vendor that lists, offers or fulfils goods or services through the Platform.
“Merchant Offering” means any product, service, booking, reservation, appointment, delivery or other item offered or fulfilled by a Merchant or Third-Party Provider.
“Payment Provider” means any licensed third-party payment service provider, processor, acquirer, card scheme, wallet operator or financial institution engaged to process payments in connection with the Platform.
“Third-Party Provider” means any delivery partner, logistics provider, payment provider, technology or infrastructure provider, integration partner, or other third party that supports or interacts with the Platform.
“User”, “you”, “your” means any natural person who accesses or uses the Platform.
“User Content” means any Content that you submit, post, transmit or otherwise make available through the Platform, including instructions, messages to the AI Concierge, reviews, ratings, photographs and profile information.
2.2 Interpretation. Headings are for convenience only. “Including” and “in particular” are illustrative and do not limit the preceding words. References to legislation include amendments and re-enactments. The singular includes the plural and vice versa. References to “writing” include electronic communications and in-app messaging.
3. Eligibility, Accounts and Security
3.1 Eligibility. You may use the Platform only if you are at least 18 years old, have the legal capacity to contract, and are not barred from using the Platform under the laws of the UAE or any other applicable jurisdiction. We may require verification of age, identity or residency at any time.
3.2 Registration. To access most features you must create an account and provide accurate, current and complete information. You agree to keep your information up to date. We may refuse, suspend or reclaim any account or username at our discretion.
3.3 Account security. You are responsible for safeguarding your credentials and for all activity that occurs under your account, including instructions given to the AI Concierge and transactions completed through it. Notify us immediately of any unauthorised use. We are not liable for losses arising from your failure to maintain the confidentiality of your credentials.
3.4 One account. You may hold one account unless we agree otherwise in writing. You may not transfer or sell your account.
3.5 Authority for instructions. Any instruction submitted through your account – whether typed, spoken, selected, or confirmed in response to an AI Concierge proposal – is deemed authorised by you. You are responsible for reviewing the details of any task or transaction before confirming it.
4. Nature of the Platform and Our Role
4.1 Lifestyle operating system. Eazy Life is an AI-powered lifestyle operating system and technology platform that allows you to discover, request, coordinate and pay for goods and services across multiple categories through a single conversational interface.
4.2 Intermediary and orchestrator. Except where we expressly state in writing that we provide a good or service ourselves, the Company acts solely as a technology intermediary, marketplace operator and digital-ecosystem orchestrator. We connect you with, and facilitate transactions between you and, independent Merchants and Third-Party Providers. We are not the seller, supplier, manufacturer, importer, healthcare provider, carrier, or service provider of any Merchant Offering.
4.3 Contracts with Merchants. When you place an order, booking or request that is fulfilled by a Merchant or Third-Party Provider, a separate contract is formed directly between you and that Merchant or Third-Party Provider. The Company is not a party to that contract and does not assume any obligation or liability under it, save as required by applicable law.
4.4 No endorsement or guarantee. Listings, rankings, AI recommendations and search results do not constitute an endorsement, warranty or guarantee by us of any Merchant, Third-Party Provider or Merchant Offering, including as to quality, safety, legality, fitness for purpose, availability, pricing accuracy or delivery times.
4.5 Operational flexibility. We may add, modify, suspend, limit, geo-restrict or discontinue any category, feature, Merchant relationship or part of the Platform at any time, with or without notice, without liability to you, subject to applicable law.
5. The Eazy AI Concierge and AI-Powered Features
5.1 What the AI Concierge does
5.1.1 The AI Concierge is an agentic, conversational AI feature that interprets your natural-language requests, generates AI Output, makes personalised suggestions, and – on your instruction – may take actions such as searching, comparing, booking, ordering, scheduling and coordinating fulfilment with Merchants and Third-Party Providers.
5.1.2 The AI Concierge is a tool that assists you. It does not exercise independent judgement on your behalf beyond the parameters you set, and it does not replace your own decision-making, professional advice, or your responsibility to verify information before relying on it.
6. Marketplace, Merchants and Third-Party Providers
6.1 Independent businesses. Merchants and Third-Party Providers are independent third parties and not employees, agents, partners or representatives of the Company. Nothing in these Terms creates any agency, partnership, joint venture or employment relationship between us and any Merchant, Third-Party Provider or User.
6.2 Responsibility of Merchants. Each Merchant and Third-Party Provider is solely responsible for its Merchant Offerings, including their description, pricing, quality, safety, legality, licensing, labelling, fulfilment, delivery, after-sales service, warranties, refunds, and compliance with applicable law.
6.3 No quality or legality guarantee. We do not guarantee, and disclaim all responsibility for, the existence, quality, safety, legality, accuracy of description, availability or fitness for purpose of any Merchant Offering, or the conduct, solvency or performance of any Merchant or Third-Party Provider.
6.4 Disputes with Merchants. Disputes regarding a Merchant Offering (including defects, non-delivery, cancellations, refunds and returns) are between you and the relevant Merchant or Third-Party Provider. We may, at our discretion and as a goodwill and customer-experience measure, offer mediation assistance, facilitate communication, or facilitate a refund or credit, but we are under no obligation to do so and any such assistance is without admission of liability.
6.5 Content moderation. We may, but are not obliged to, review, screen, moderate, rank, de-rank, suspend or remove Merchant listings or Content that we consider in our discretion to be inaccurate, unlawful, unsafe, infringing or otherwise in breach of these Terms or our policies.
6.6 Third-party links and integrations. The Platform may contain links to, or integrations with, third-party websites, applications and services that we do not control. We are not responsible for their content, products, practices or privacy standards, and your use of them is at your own risk and subject to their terms.
7. Healthcare, Pharmacy and Wellness Services
7.1 Facilitation only. Where the Platform enables you to book appointments, order medicines, schedule lab tests, or access clinics, pharmacies, wellness or mental-health services, we act only as a facilitator connecting you with independent, licensed healthcare Merchants. We do not provide medical, pharmaceutical or clinical services and do not practise medicine or pharmacy.
7.2 No medical advice. Information provided through the Platform or the AI Concierge in relation to health, medicines or wellness is for general informational purposes only and is not medical advice, diagnosis or treatment. Always consult a licensed physician or pharmacist regarding any medical condition, medication, dosage, interaction or symptom.
7.3 Prescription and regulated items. The sale and dispensing of medicines and regulated health products are subject to UAE law and to the policies and professional judgement of the dispensing pharmacy or provider, including verification of valid prescriptions. We do not guarantee the availability, suitability or lawful supply of any such item to you.
7.4 Emergencies. The Platform is not an emergency service. If you are experiencing a medical emergency, call the relevant emergency number or attend the nearest emergency department immediately.
8. Orders, Pricing, Payments and Financial Services
8.1 Orders and pricing
8.1.1 Prices, fees, availability and estimated delivery or service times are set by Merchants or by us and may change at any time before you confirm. Service fees, delivery fees, taxes (including VAT) and other charges may apply and will be shown or made available before you confirm a transaction, to the extent reasonably practicable.
8.1.2 We may cancel, reject or limit any order or request – including for suspected error, fraud, unavailability, pricing mistakes, or breach of these Terms – and will arrange a refund of amounts paid for cancelled items where required.
8.2 Payments and Payment Providers
8.2.1 We are not a bank. The Company is a technology platform and is not a bank, payment institution, money-services business or licensed financial institution, and does not provide banking, deposit-taking, credit, money-remittance or investment services, unless and to the extent we expressly hold the relevant licence and state so.
8.2.2 Third-party processing. Payments are processed by licensed third-party Payment Providers. By making a payment, you authorise the relevant Payment Provider and us to charge your selected payment method for the total amount of the transaction, including applicable fees and taxes, and you agree to the Payment Provider’s terms.
8.2.3 Payment failures and delays. We are not responsible for declined, delayed, duplicated or failed payments, currency-conversion charges, or other issues attributable to your bank, card issuer, wallet or the Payment Provider.
8.2.4 Refunds and chargebacks. Refund eligibility for Merchant Offerings is determined by the relevant Merchant’s policy and applicable law. Where a refund is due, it will generally be returned to the original payment method. You agree not to initiate a chargeback or payment dispute without first attempting resolution through the Platform; abusive or fraudulent chargebacks may result in suspension, recovery of amounts owed, and reporting to relevant parties.
8.2.5 Wallet and stored-value features. If we make available any wallet, stored-value, credit or cashback balance, it is provided subject to additional terms, may be subject to limits, and – unless we expressly state otherwise – does not constitute a deposit, e-money or a claim against a regulated institution, and carries no interest.
8.3 KYC, AML and financial-crime compliance
8.3.1 To comply with applicable anti-money-laundering, counter-terrorist-financing, sanctions and know-your-customer obligations, we and our Payment Providers may verify your identity, screen transactions, request additional information or documentation, and refuse, suspend, freeze, delay or report transactions where required or where we reasonably suspect unlawful activity.
8.3.2 You represent that you are not subject to applicable sanctions and that you will not use the Platform for money laundering, sanctions evasion, fraud or any other unlawful financial purpose. You agree to cooperate with reasonable compliance requests.
9. Eazy Xtra – Loyalty, Rewards, Cashback and Referrals
9.1 Programme. Eazy Xtra is a discretionary loyalty and rewards programme through which you may earn points, cashback, credits or other benefits (together, “Rewards”) in connection with eligible activity, subject to these Terms and any published programme rules.
9.2 No monetary value. Unless we expressly state otherwise in writing, Rewards have no cash or monetary value, are not legal tender, are not redeemable for cash, are non-transferable, and confer no ownership or vested right. Rewards are a promotional benefit that we may grant, withhold, adjust or withdraw at our discretion.
9.3 Earning and redemption. Eligibility criteria, earning rates, redemption options, minimum thresholds and exclusions are set by us and may differ by category, Merchant, tier or campaign, and may change at any time.
9.4 Expiry. Rewards may expire after a stated period or upon inactivity, account closure, or programme changes. Expired Rewards are forfeited without compensation.
9.5 Tiers and benefits. We may introduce, modify, downgrade or discontinue membership tiers, benefits, multipliers and partner offers at any time, with or without notice, subject to applicable law.
9.6 Promotions and referrals. Promotional campaigns and referral programmes are subject to their own terms (including caps, eligibility and timeframes). Referral rewards are payable only for genuine referrals of new, eligible Users who meet the stated conditions.
9.7 Anti-abuse and fraud. We monitor for abuse, manipulation and fraud, including self-referrals, fake or duplicate accounts, collusion, bot activity, returns abuse, and exploitation of errors. Where we reasonably suspect abuse, fraud, or breach of these Terms, we may, at our discretion and without liability:
(a) withhold, reduce, freeze, reverse or cancel Rewards (including previously credited Rewards);
(b) suspend or terminate participation in Eazy Xtra or the account;
(c) recover the value of improperly obtained Rewards or benefits; and
(d) take any other lawful action, including reporting to relevant authorities.
9.8 Reversal and correction. We may reverse or adjust Rewards credited in error, in connection with cancelled, refunded or returned transactions, or where the underlying activity is invalid.
10. Subscriptions and Paid Plans
10.1 We may offer subscription plans or paid memberships that provide access to additional features or benefits. Pricing, billing frequency, features and renewal terms will be disclosed at the point of purchase.
10.2 Auto-renewal. Unless otherwise stated, subscriptions renew automatically for successive periods at the then-current price until cancelled. You may cancel as described in the Platform or the relevant app-store terms; cancellation takes effect at the end of the current billing period.
10.3 App-store billing. Where you purchase through the Apple App Store or Google Play, billing, renewals and refunds are also governed by the relevant store’s terms, which may override certain provisions here.
10.4 Changes to plans. We may change subscription features or pricing prospectively, giving notice where required by law. Continued use after the change takes effect constitutes acceptance.
11. Acceptable Use and Prohibited Activities
In addition to clause 5.5, you must not, and must not permit any third party to:
(a) use the Platform in breach of any applicable law, regulation, licence condition or third-party right;
(b) engage in fraud, deception, money laundering, sanctions evasion or any financial crime;
(c) upload or transmit malware, or attempt to gain unauthorised access to the Platform, accounts, systems or data;
(d) scrape, harvest, data-mine, frame, mirror or systematically extract Content or data except as we expressly permit;
(e) interfere with, disrupt, overload or impair the Platform or its security or integrity;
(f) post or transmit Content that is unlawful, infringing, defamatory, obscene, hateful, harassing, misleading or harmful;
(g) misuse promotions, Rewards, referrals or pricing errors, or create multiple or fake accounts;
(h) resell, sublicense or commercially exploit the Platform or Content without our written consent; or
(i) use the Platform to compete with us, including to build a competing product or dataset.
12. User Content
12.1 Your responsibility. You are solely responsible for your User Content and warrant that you have all necessary rights to submit it and that it does not infringe any third-party right or violate any law.
12.2 Licence to us. You grant the Company a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to host, store, reproduce, adapt, publish, translate, distribute and otherwise use your User Content for the purposes of operating, promoting and improving the Platform, subject to the Privacy Notice. This licence survives termination to the extent necessary for our legitimate operational, legal and backup purposes.
12.3 Moderation. We may, without obligation, remove, refuse, edit or restrict any User Content that we consider in our discretion to breach these Terms, our policies or applicable law.
12.4 Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or compensation.
13. Intellectual Property
13.1 Our IP. The Platform, the Eazy AI Concierge, the names “Eazy” and “Eazy Life”, all logos, trademarks, software, models, designs, databases, interfaces, and all related intellectual-property rights are owned by or licensed to the Company and are protected by UAE and international law. “Eazy” and “Eazy Life” are trademarks of H&I Technology DMCC registered with the UAE Ministry of Economy.
13.2 Limited licence to you. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your personal, non-commercial use. No other rights are granted.
13.3 Restrictions. You must not copy, modify, distribute, sell, lease, decompile, reverse engineer or create derivative works of the Platform or its software, except to the limited extent such restriction is prohibited by applicable law.
13.4 AI Output. As between you and us, and subject to third-party rights and the rights of the underlying model provider(s), we do not claim ownership of the specific AI Output generated in response to your prompts for your own use; however, AI Output is provided subject to these Terms (including clauses 5 and 11), may not be unique to you, and may be similar to output generated for other users.
14. Privacy and Data Protection
14.1 Our collection and use of personal data is governed by the Eazy Life Privacy Notice, available at www.eazylife.ai, which forms part of these Terms. By using the Platform, you acknowledge the Privacy Notice.
14.2 We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable implementing regulations, and – where applicable – other data-protection laws relevant to our cross-border operations.
15. Suspension and Termination
15.1 By you. You may stop using the Platform and close your account at any time, subject to settling any outstanding amounts and to the survival provisions in clause 23.
15.2 By us. We may suspend, restrict or terminate your access to all or part of the Platform, with or without notice, where we reasonably believe that: (a) you have breached these Terms or applicable law; (b) your use poses a security, fraud, legal or reputational risk; (c) suspension is required by law, a Payment Provider, an app store or a regulator; or (d) we discontinue the Platform or a feature.
15.3 Effect. On termination, your right to use the Platform ceases. Termination does not affect accrued rights or obligations, including payment obligations and our right to retain and process data as permitted by law.
16. Disclaimers
16.1 “As is”. To the fullest extent permitted by law, the Platform, the AI Concierge, all AI Output, and all Merchant Offerings accessed through the Platform are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title and non-infringement.
16.2 We do not warrant that the Platform will be uninterrupted, secure, error-free, free of harmful components, or that defects will be corrected, or that AI Output will be accurate or reliable.
16.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including, where applicable, mandatory consumer rights under UAE law and liability for death or personal injury caused by our negligence or for fraud.
17. Limitation of Liability
17.1 Excluded losses. To the fullest extent permitted by law, the Company and its affiliates, directors, officers, employees, licensors and agents (the “Company Parties”) will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, however arising, even if advised of the possibility.
17.2 Third-party acts. The Company Parties are not liable for the acts, omissions, products, services, content or conduct of any Merchant, Third-Party Provider, Payment Provider, advertiser, or other User, or for any contract you enter into with them.
17.3 AI-related losses. The Company Parties are not liable for any loss or damage arising from your reliance on AI Output, including inaccurate, incomplete, hallucinated or unsuitable AI Output, or from any action taken or not taken by the AI Concierge in connection with your instructions.
17.4 Liability cap. Subject to clause 16.3, the total aggregate liability of the Company Parties arising out of or in connection with these Terms and your use of the Platform, whether in contract, tort (including negligence), statute or otherwise, will not exceed the greater of (a) the total fees and commissions actually received by the Company from you in the three (3) months immediately preceding the event giving rise to the claim; or (b) AED 500 (or its equivalent).
17.5 Allocation of risk. You acknowledge that the limitations in this clause are a reasonable allocation of risk and an essential basis of the bargain, reflected in the nature of the Platform as an intermediary service.
18. Indemnity
18.1 To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless the Company Parties from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use or misuse of the Platform; (b) your breach of these Terms or applicable law; (c) your User Content or instructions; (d) your infringement of any third-party right; or (e) any dispute between you and a Merchant, Third-Party Provider or other User.
19. Force Majeure
19.1 We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, sanctions, changes in law, failures of telecommunications, internet, hosting, payment or third-party services, cyber-attacks, power failures, or labour disputes. Affected obligations are suspended for the duration of the event.
20. Changes to these Terms
20.1 We may amend these Terms at any time. We will post the updated Terms on the Platform and update the “Last updated” date, and, for material changes, take reasonable steps to notify you (for example, by in-app notice or email).
20.2 Changes take effect when posted or on the stated effective date. Your continued use of the Platform after the effective date constitutes acceptance. If you do not agree, you must stop using the Platform. Where applicable law requires consent for a particular change, we will obtain it.
21. Notices and Communications
21.1 You consent to receive communications from us electronically, including by in-app message, push notification, SMS and email, and agree that electronic communications satisfy any legal requirement that communications be in writing.
21.2 Legal notices to us must be sent to legal@eazylife.ai and to H&I Technology with registration number DMCC-782167 and registered address Unit No: BA118, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates . Notices to you are deemed received when sent to the contact details associated with your account.
22. Assignment
22.1 You may not assign or transfer these Terms or your account without our prior written consent. We may assign, transfer or novate our rights and obligations under these Terms, including in connection with a merger, acquisition, reorganisation or sale of assets, without your consent, provided your rights are not materially prejudiced.
23. General
23.1 Entire agreement. These Terms, the Privacy Notice and any applicable supplemental terms constitute the entire agreement between you and us regarding the Platform and supersede prior agreements on the subject matter.
23.2 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions remain in full force.
23.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
23.4 No third-party rights. Except for the Company Parties (who may enforce clauses 16–18), these Terms do not create rights for any third party.
23.5 Survival. Clauses that by their nature should survive termination (including 2, 8.2.4, 12.2, 13, 16–19, 23 and 24) survive.
23.6 Language. These Terms may be provided in English and Arabic.
24. Governing Law and Dispute Resolution
24.1 Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
24.2 Jurisdiction. The competent courts of Dubai, UAE have exclusive jurisdiction
24.3 Informal resolution first. Before commencing formal proceedings, you agree to contact us at legal@eazylife.ai and attempt in good faith to resolve the dispute for at least 30 days.
24.4 Injunctive relief. Nothing prevents either party from seeking urgent injunctive or interim relief from a competent court to protect its rights, including intellectual-property and confidentiality rights.
25. Contact Us
H&I Technology with registration number DMCC-782167 and registered address Unit No: BA118, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates
General: support@eazylife.ai | Legal: legal@eazylife.ai | Web: www.eazylife.ai