Help Center & FAQs
Frequently asked questions about the Eazy Life Platform and the Eazy AI Concierge.
01. Getting Started
Q What is Eazy Life?
Eazy Life is an AI-powered lifestyle operating system — a single app that lets you discover, request, coordinate and pay for the services you use every day through one simple conversation. Instead of juggling twenty separate apps for food, groceries, pharmacies, home services, mobility and more, you just tell Eazy what you need.
Q What is “Eazy”, the AI concierge?
Eazy is the agentic AI concierge at the heart of the app. You talk to it in natural language and it interprets your request, finds options, makes recommendations and — on your instruction — can book, order, schedule and coordinate tasks with merchants and providers on your behalf. Think of it as a concierge who knows the UAE and gets things done for you.
Q How is Eazy different from a normal delivery or super app?
Most apps make you browse menus, fill in forms and switch between services. Eazy works through conversation — you describe the outcome you want (“get me dinner somewhere nice tonight” or “my AC is acting up, find a technician”) and it handles the steps. It also learns your preferences over time so suggestions get more relevant, with your consent and under your control.
Q Where is Eazy available?
Eazy is available now in Dubai and across the UAE. We launched here first because this is home. We plan to expand to the wider GCC and international markets in future phases.
Q What languages does Eazy support?
Eazy currently operates in English. Arabic language support is on the way. Available categories and partners may vary as we grow.
Q How do I get started?
Download the Eazy Life app from the App Store or Google Play, create your account, and start a conversation. You can use Eazy to research and plan straight away, and add details like delivery address or payment method when you’re ready to act.
Q Does Eazy cost anything?
Creating an account and chatting with Eazy is free. You pay for the goods and services you order, plus any applicable delivery, service fees and taxes, which are shown before you confirm. We may also offer optional paid subscription plans with extra features — pricing and renewal terms are always disclosed at the point of purchase.
Q Who is behind Eazy?
Eazy is built by H&I Technology DMCC, a Dubai-based company. “Eazy” and “Eazy Life” are our trademarks, registered with the UAE Ministry of Economy.
02. Using Eazy — the AI Concierge
Q How do I ask Eazy to do something?
Just type or speak naturally, the way you’d text a capable friend. There are no menus to navigate or forms to fill. Eazy asks follow-up questions when it needs to, shows you options, and lets you choose and confirm right in the chat.
Q What can Eazy actually do for me?
Eazy can help across your daily life — from finding a restaurant and booking a table, to ordering groceries or medicines, scheduling home services, comparing rides, booking appointments, planning your weekend, paying bills and more. If something isn’t supported yet, tell us — we add new services regularly.
Q Does Eazy complete bookings and orders by itself?
Eazy is agentic, meaning it can carry out multi-step tasks for you — but it acts on your instruction and you stay in control. For anything that costs money or makes a commitment, you review the details and confirm before it goes ahead. Any instruction made through your account is treated as authorised by you, so please check the details first.
Q Does Eazy learn my preferences?
Yes — with your consent, Eazy learns from how you use it to make suggestions more relevant (your usual order, preferred areas, favourite cuisines, and so on). You can review, adjust or turn off personalisation in your privacy settings, and you decide how much you share.
Q How accurate are Eazy’s answers and recommendations?
Eazy is powered by AI, which is incredibly helpful but not infallible. Like all AI, it can occasionally be inaccurate, out of date, or produce confident-sounding information that turns out to be wrong (sometimes called a “hallucination”). Always check important details — prices, totals, dates, addresses, product or medicine details and availability — before you rely on them or confirm.
Q Can Eazy give me medical, legal or financial advice?
No. Eazy can help you find services and general information, but it does not provide medical, pharmaceutical, legal, financial or other professional advice, and shouldn’t be relied on as a substitute for a qualified professional. For anything important, consult a licensed expert. In an emergency, contact the relevant emergency services directly.
Q What happens if Eazy makes a mistake?
Because you confirm transactions before they happen, you have a chance to catch errors first. If something still goes wrong, contact our support team and we’ll help resolve it where we can. For issues with a specific order or provider, see the section on orders and disputes below.
Q What AI powers Eazy?
Eazy is built on Anthropic’s Claude — an AI model designed around Constitutional AI principles to be helpful, harmless and honest, and to respect user agency and consent. We chose it because it reflects the same values we hold.
Q Are my conversations with Eazy monitored?
We log and monitor interactions with the AI concierge to operate, secure, debug, audit and improve the service, and to keep it safe — as described in our Privacy Notice. Please don’t try to manipulate, “jailbreak” or misuse the AI; that’s not permitted under our Terms.
03. Services & Merchants
Q Which services can I access through Eazy?
Eazy spans your everyday life, including:
- Dining & delivery — restaurant search, reservations, food delivery, catering
- Shopping & retail — product search, price comparison, same-day delivery, groceries
- Home services — AC maintenance, cleaning, plumbing, electrical, pest control, laundry
- Health & wellness — doctor appointments, pharmacy delivery, lab tests, spa and fitness
- Transport & mobility — ride comparison, car service, rentals, airport transfers
- Entertainment & lifestyle — tickets, bookings, events, travel and staycations
- Personal care — salon, grooming, personal training, nutrition
- Professional services — document processing, courier, bill payments, visa and legal consultation
- Pet care — vet appointments, grooming, walking, sitting, food
And we add more every month.
Q Can I pay bills and handle government or visa-type services?
Yes — Eazy supports professional and admin tasks such as bill payments, courier and document services, and visa-related services, through the relevant providers. Availability depends on the provider and applicable rules.
Q How do pharmacy and healthcare services work?
Eazy connects you with independent, licensed healthcare and pharmacy providers — it does not provide medical or pharmacy services itself. Prescription and regulated items are supplied subject to UAE law and the dispensing provider’s checks (including a valid prescription where required). Health information shown in the app is general only and is not medical advice. In a medical emergency, call the emergency services.
Q Who actually provides and fulfils my order?
Eazy is a technology platform and marketplace. Except where we clearly say we provide something ourselves, your order is fulfilled by an independent merchant or service provider, and your purchase contract is with them. We connect you and help coordinate — but we’re not the seller, restaurant, pharmacy, clinic or courier.
Q Does Eazy guarantee the quality of merchants or products?
We work to bring you good partners, but we can’t guarantee the quality, safety, legality or availability of every merchant’s products and services. Listings and AI recommendations aren’t an endorsement. Each merchant is responsible for what it offers and fulfils.
Q Something went wrong with a merchant’s product or service — what do I do?
Issues like defects, non-delivery, cancellations or refunds are between you and the merchant who fulfilled the order. Start by contacting us through the app — as a customer-experience measure we may help mediate, pass on your request or facilitate a refund or credit, though we’re not obliged to and any help is without admission of liability.
04. Orders, Payments & Pricing
Q How do I pay, and is it secure?
You pay in-app using the methods we support. Payments are handled by licensed third-party payment providers, and card data is processed under their secure, industry-standard systems — we don’t normally store your full card number. Your information is encrypted in transit and at rest.
Q Is Eazy a bank?
No. Eazy is a technology platform, not a bank, payment institution or licensed financial institution. We don’t take deposits or provide banking, credit or money-transfer services. Payments are processed by regulated payment providers.
Q What fees will I pay?
You pay the price of what you order, plus any applicable delivery fee, service fee and taxes (including VAT). Charges are shown or made available before you confirm a transaction, so there are no surprises at checkout.
Q How do refunds and cancellations work?
Whether you can cancel or get a refund depends on the merchant’s policy and applicable law. Where a refund is due, it’s usually returned to your original payment method. Contact us through the app and we’ll help coordinate with the merchant.
Q My payment failed or was charged twice — what should I do?
Declined, delayed or duplicated payments are usually caused by your bank, card issuer or the payment provider. Contact us with the details and we’ll help you trace it. Genuine duplicate charges are refunded once confirmed.
Q Can I raise a chargeback with my bank?
Please contact us first so we can try to resolve the issue quickly — most problems are sorted faster that way. We ask that you don’t raise a chargeback before trying resolution through the app. Abusive or fraudulent chargebacks may lead to account suspension and recovery of amounts owed.
Q Why might Eazy ask me to verify my identity?
To comply with anti-money-laundering, sanctions and know-your-customer rules, we or our payment providers may need to verify your identity or ask for additional information for certain transactions. This protects you and keeps the platform safe. We may decline or pause transactions where the law requires or where we suspect fraud.
05. Eazy Xtra — Rewards & Cashback
Q What is Eazy Xtra?
Eazy Xtra is our loyalty and rewards programme. You can earn points, cashback, credits or other benefits on eligible activity, subject to the programme rules. It’s our way of giving back when you use Eazy for everyday life.
Q How do I earn rewards and cashback?
You earn on eligible activity in the app. Earning rates, redemption options, minimums and exclusions can vary by category, merchant, tier or campaign, and may change from time to time. Check the Eazy Xtra section for current details.
Q Do my points or rewards have cash value?
Unless we state otherwise in writing, rewards have no cash or monetary value, aren’t legal tender, can’t be exchanged for cash, and are non-transferable. They’re a promotional benefit.
Q Do rewards expire?
They can. Rewards may expire after a set period or due to inactivity, account closure or programme changes. Expired rewards are forfeited, so it’s worth using them while they’re active.
Q How do referrals work?
When we run a referral programme, you can earn rewards for genuine referrals of new, eligible users who meet the stated conditions. Referral terms include caps, eligibility and timeframes.
Q Can my rewards be cancelled or reversed?
Yes, in some cases. We may reverse or adjust rewards credited in error, or linked to cancelled, refunded or returned transactions. We also monitor for abuse and fraud (such as fake or duplicate accounts, self-referrals or exploiting errors) and may withhold, reduce, freeze, reverse or cancel rewards and suspend participation where we reasonably suspect misuse.
Q Can the programme, tiers or benefits change?
Yes. We may introduce, modify, downgrade or discontinue tiers, benefits, multipliers and partner offers at any time, subject to applicable law. We’ll communicate material changes where required.
06. Privacy & Your Data
Q What personal data does Eazy collect?
Depending on how you use Eazy, we may collect: your identity and contact details; your orders and bookings; payment information (mostly held by our payment providers); your conversations with the AI concierge; preferences and personalisation signals; device and technical data; usage and analytics; location (with your permission); and your support messages and reviews. Full detail is in our Privacy Notice.
Q Why do you process my data, and on what legal basis?
We process data to provide the service and fulfil your requests (performance of a contract), to comply with legal obligations (such as KYC/AML), where you’ve given consent (e.g. certain marketing, precise location, some personalisation), and for our legitimate interests (such as securing and improving the platform and preventing fraud), balanced against your rights.
Q Do you sell my data?
No. We don’t sell your personal data to advertisers — not identified, not aggregated, not “de-identified.” That’s a core commitment.
Q Where is my data stored?
We store personal data on infrastructure located in the UAE where reasonably practicable, and we encrypt it in transit and at rest. Some service providers may be located outside the UAE; where data is transferred abroad we apply the safeguards required by UAE data-protection law.
Q Do you use my conversations to train AI?
We use interaction data to operate, secure and improve the service. Where we use data to train or improve AI models beyond fulfilling your immediate request, we use anonymised or aggregated data from which you can’t reasonably be identified, or rely on another lawful basis with appropriate safeguards.
Q How is my data kept secure?
We use technical and organisational measures including encryption in transit and at rest, access controls, network security, and logging and monitoring. No system is ever completely secure, so please also protect your own account credentials and devices.
Q What are my privacy rights?
Subject to UAE law, you can request to: access your data; correct it; delete it; restrict or object to certain processing; receive a copy in a portable format; withdraw consent; and object to solely automated decisions. You can also complain to us or to the UAE Data Office.
Q How do I see, edit, export or delete my data?
You’re in charge. Your in-app privacy dashboard lets you view, edit, export or delete your data, and adjust what you share. You can also email privacy@eazylife.ai.
Q Does Eazy make automated decisions about me?
Some features are automated, such as recommendation ranking and fraud scoring. We don’t make decisions that have legal or similarly significant effects about you based solely on automated processing without a lawful basis and safeguards — and where such decisions occur, you can ask for human review.
Q How do I control cookies and tracking?
We use cookies, SDKs and similar technologies to run the service, remember preferences, measure performance and — with consent where required — personalise content. You can manage non-essential cookies and tracking through our consent tools and your device settings.
Q How do I opt out of marketing?
You can opt out any time using the unsubscribe link in emails, your notification settings, or by contacting us. You’ll still receive essential service messages such as order updates and security notices.
Q Who do you share my data with?
Only as needed: with the merchants and providers fulfilling your request; with payment providers to process payments; with service providers (such as cloud hosting, analytics, support and our AI model provider) under contract; and with authorities where the law requires. We don’t sell your data.
Q Can children use Eazy?
No. Eazy is for adults aged 18 and over and isn’t directed at children. We don’t knowingly collect data from children; if we learn we have, we’ll take steps to delete it.
Q How long do you keep my data?
Only as long as necessary for the purposes we’ve described and to meet legal, tax, accounting and regulatory obligations, resolve disputes and prevent fraud. When data is no longer needed, we delete, anonymise or securely dispose of it.
Q What happens if there’s a data breach?
We have procedures to detect, assess, contain and respond to data breaches. Where a breach is likely to put your rights at risk, we’ll notify the competent authority and, where required, affected users, within the timeframes the law requires.
07. Accounts, Terms & Legal
Q Who can use Eazy?
You must be at least 18 years old and able to enter a binding contract under UAE law. By using Eazy you agree to our Terms & Conditions and
Privacy Notice.
Q Am I responsible for activity on my account?
Yes. Keep your login details confidential — you’re responsible for activity under your account, including instructions to the AI concierge and transactions it completes for you. Tell us immediately if you suspect unauthorised use.
Q What am I not allowed to do?
Among other things, you mustn’t use Eazy unlawfully or fraudulently; manipulate, “jailbreak” or reverse-engineer the AI or its safeguards; post unlawful or infringing content; misuse promotions, rewards or pricing errors; create fake or multiple accounts; scrape data; or use the platform to build a competing product. The full list is in our Terms.
Q Can Eazy suspend or close my account?
We can suspend, restrict or terminate access — with or without notice — if we reasonably believe you’ve breached the Terms or the law, if there’s a security, fraud or legal risk, if a regulator, payment provider or app store requires it, or if we discontinue a feature.
Q What is Eazy’s role and responsibility?
Eazy is generally an intermediary connecting you with independent merchants and providers. We’re not a party to your contract with them and aren’t responsible for their goods, services or conduct. Our liability is limited as set out in our Terms, to the extent the law allows — and nothing in the Terms removes rights that can’t lawfully be excluded.
Q Who owns the content and the AI’s responses?
Eazy, Eazy Life, our software, models, designs and trademarks belong to us or our licensors. You get a limited personal licence to use the app. We don’t claim ownership of the specific responses the AI generates for your own use, but they’re provided under our Terms, may not be unique to you, and may resemble responses given to others.
Q What about reviews and content I submit?
You’re responsible for content you submit and must have the right to share it. You grant us a licence to host and use it to operate and improve the platform, consistent with our Privacy Notice. We may moderate or remove content that breaches our Terms or the law.
Q Can the Terms or this Help Center change?
Yes. We may update our Terms, Privacy Notice and Help Center from time to time. We’ll post updates and, for material changes, take reasonable steps to notify you. Continuing to use Eazy after changes take effect means you accept them.
Q Which law applies and how are disputes handled?
Our Terms are governed by the laws of the UAE as applied in the Emirate of Dubai. We ask you to contact us first so we can try to resolve any dispute amicably. The dispute-resolution forum (courts or arbitration) is set out in our Terms & Conditions.
08. Support & Contact
Q How do I get help or contact support?
The fastest way is through the app — just ask Eazy. You can also reach us via our Contact page or email support@eazylife.ai.
Q How do I report fraud, a security issue or misuse?
If you notice anything suspicious on your account, or a possible security or fraud issue, contact us immediately through the app or at support@eazylife.ai. For privacy concerns, email privacy@eazylife.ai.
Q How do I become a merchant or partner?
We’d love to hear from you. Visit Become a Partner to get started. If a service isn’t supported yet, tell us — we build what our community needs.